About The Pruitt Team
of WestUSA Realty
The Pruitt Team is a top performing property management and residential sales group in the greater Phoenix area.
The Problem
With more than thirty years of successful property management under their belts, the Pruitt Team’s systems were an artform. Every step was documented in their Trainual Playbook to ensure accessibility and repeatability.
But — like most high-achieving teams — they’re always seeking to improve. Updating Trainual with every innovation or insight took precious time…time they needed to spend on managing properties.
The Solution
Untangled became the pipeline through which The Pruitt Team’s evolving content flows into Trainual.
They generate new videos; we distill the highlights (so employees can better absorb the information), and find the optimal location in Trainual.
The Pruitt Team never has to slow down: their Playbook can keep up with them. It’s a living, breathing thing.